Owner Experience
Delivery, Service & After Sales
Your Donzi is purchased factory direct from Big Thunder Marine and ships directly from the factory to you, with dedicated after-sales support to follow wherever you cruise.
Factory direct
From Our Factory to You
All Donzi purchases are factory direct from Big Thunder Marine. Your boat ships directly from the factory to you.
After sales
Fully Supported, Wherever You Cruise
We understand that purchasing a boat is just the beginning of your on-water experience, and we are here to make sure that you are fully supported with any after-sales needs, with dedicated, professional after-sales support.
- 01
Delivery
Once you’ve purchased your Donzi, you will be welcomed to the family with a fully certified commissioning to ensure your boat is delivered and running perfectly anywhere in the world.
- 02
Dive Services
Performance is a priority. Keep your Donzi in its best running condition with routine bottom cleanings, general inspections, and propeller care.
- 03
Inspections & Systems Checks
Have one of our knowledgeable Donzi technicians visit your boat to perform a scheduled systems check, a proactive process to make sure you’re running at maximum efficiency.
- 04
Direct Owners Support
Contact our Customer Care support staff by phone, email or the online forms on this site.
- 05
Warranty Management
Donzi prides itself on post-sale warranty and service. Your Donzi comes with a factory warranty which Donzi upholds and maintains.
- 06
Safe Storage Assistance
Donzi lends its expertise with a storage plan during the off-season, and for additional peace of mind when you’re away.
Owner support
Request Service
Tell us about your Donzi and what it needs, and our team will be in touch.
